Refund Policy

Refund Policy

During 14 days following the delivery of your order, you may request the exchange or refund of items, which you must return to us in unused condition accompanied by the original invoice.

 

Returns will only be accepted if labels and original packaging are fully intact. MEMO PARIS Online Store cannot accept returns where labels have been removed. You are responsible for the shipping of returned items back to MEMO PARIS Online Store. Items lost in transportation will not be compensated for. Shipping charges on returned merchandise are at the customer's expense.

 

However, MEMO PARIS Online Store will not charge additional shipping on exchanges. Refunds for returned merchandise will be made within 60 days of the return of the product, to the original purchaser’s credit card. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs.

 

All exchanges are subject to availability. Exchanges and returns can only be made as described in MEMO PARIS Online Store's instructions, which can be found under How to Shop on the MEMO PARIS Online Store website. Items cannot be exchanged or refunded at our stores.

 

Please contact contacthk@memoparis.com for any feedback